Terms and Conditions
Please find below our terms and conditions. You should read them carefully and print out a copy for your future reference. Please note that our commitment to customer satisfaction and our reputation is of utmost importance to us and we will always endeavour to help.
https://www.vanillamooncakes.com is a website operated by Vanilla Moon Bespoke Cakes – Lisa Bradshaw (“we”, “us” or “our”)
WEDDING CAKES -YOUR QUOTATION AND ACCEPTANCE
You will receive a quotation detailing your wedding cake design and all relevant information via email. You agree to this and these terms and conditions by paying your non-refundable booking fee of £100. All orders are subject to acceptance by us and we will confirm acceptance of date via email and send you a receipt for any monies paid.
Acceptance of quote is acceptance of these terms and conditions.
ALL CAKES -DEPOSIT AND PAYMENT
The price of your cake will be detailed in your quotation and any delivery charges (set up of your cake is included) will also be shown. Full payment is due in cash or cleared funds (cheque or BACS) at least 2 weeks before the delivery or collection date as shown in your quotation. Prices are liable to change at any time, but any changes will not affect orders which we have already accepted. Dates will be held once your deposit is received. Quotations should be accepted within 14 days or will lapse.
ALTERATIONS AND CHANGES
Changes to the design, specification and flavour of your cake can be made up until 1 month before your delivery or collection date. Please call to discuss any alterations and price implications that a change may create. Any changes must be specified by you in writing. Please either email email@example.com or write to us at Vanilla Moon Cake, 10 Devonshire Road, Dore, Sheffield, S17 3NT. Please note that any alterations may increase the price of your cake. This will be confirmed by us to you in writing via email or text message.
DELIVERY OR COLLECTION
We can happily quote for and deliver your cake and set it up at your venue. We prefer to deliver and set-up your cake by Midday on the agreed delivery date, however we can flexible with this if agreed in advance. Please let us know if you wish to collect your cake. All cakes can be collected from our Sheffield address but we do not recommend this for stacked wedding or celebration cakes
You (or a representative nominated by you) will be asked to sign a confirmation form upon collection or delivery and set-up of the cake. Please note that we cannot be held liable for any damage made to the cake after this time; including transportation, storage or inadequate placing after delivery. Full payment must have been received by us in cash or cleared funds to ensure that your cake is available for collection or delivery.
STORING YOUR CAKE
After delivery or collection, you must ensure that your cake is kept out of sunlight and at room temperature. Cakes with sugarpaste should not be put in a refrigerator. Care should be taken to put cakes in marquees as close to guest arrival time as possible as marquees become very warm on hot days. Stacked cakes will be supported by dowels which should be removed prior to serving. Any elements of your cake which are not edible will be clearly highlighted on your confirmation form. We ask you to take responsibility for ensuring these are removed prior to serving as we cannot take any responsibility for the non edible items once the confirmation form has been signed. Full storage details will be given with the confirmation form.
We can try to accommodate dietary requirements and will happily discuss these with you. However our cakes are produced in a kitchen where nuts, sesame seeds, flour (gluten) and dairy products are used. We cannot guarantee that traces of these ingredients will not be in a cake.
You may cancel your order by writing to us via email or post. Any monies already paid will be refunded minus the following cancellation charges; 20% of the total cake quote for orders cancelled more than 60 days before the event, 50% of the total cake quote for orders cancelled 30-59 days before the event, if you cancel less than 1 month for weddings or two weeks for other celebrations before the agreed delivery or collection date the full quoted price will become immediately due for payment.
Our liability to you is limited to the price of the cake and we cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
EVENTS OUTSIDE OUR CONTROL
We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission or accident beyond our reasonable control.
REVISIONS TO THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions. However, you will be subject to the terms and conditions in force at the time that you place your order with us.
LAW AND JURISDICTION
These terms and conditions will be governed by English law.